Refund policy
RETURN & REFUND POLICY
At URBANOX, we take pride in delivering premium-quality products. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
RETURN ELIGIBILITY
To qualify for a return:
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Item must be unused, unworn, and unwashed
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Must be returned in its original packaging
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All tags, labels, and accessories must be attached
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Proof of purchase is required (order number or receipt)
Non-returnable items include:
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Final sale items
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Discounted items over 20% off
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Gift cards
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Worn, damaged, or altered items
HOW TO REQUEST A RETURN
To request a return, contact us at:
📧 INFO@URBANOX.ORG
Subject: Return Request – Order Number
Please include:
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Reason for return
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Photos of the product (if applicable)
Incomplete requests may be denied.
RETURN SHIPPING
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method
URBANOX is not responsible for lost or missing return packages.
REFUNDS
Once your return is received and inspected:
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You will be notified by email
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If approved, your refund will be issued to your original payment method
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Processing time: 5–10 business days
Shipping costs are non-refundable.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item:
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Contact us within 7 days of delivery
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Email: INFO@URBANOX.ORG After verification, we will provide a prepaid return label and offer a replacement or full refund.
CHARGEBACK & ABUSE PROTECTION
URBANOX reserves the right to:
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Deny returns that do not meet the conditions above
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Refuse service to customers with excessive return activity
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Dispute fraudulent chargebacks with valid evidence (delivery confirmation, product condition, and customer communication)
CONTACT